When you imagine your business five years down the road, what do you see? Additional locations? Increased revenue?  More focused service offerings? Maybe you see yourself playing a different role than you play today, with the freedom to step away from your business for vacation.

Now, is your business set up for that dream to become a reality — to get from where you are today to that imagined future?

It’s easy to dream up a future for your business, but making it a reality takes focus and intentional action.

If you continue doing what you’ve always done in the way you’ve always done it, everything in your business will stay the same because all you can see is what’s right in front of you at the moment. You put a ceiling on revenue and potential, continuing to live the status quo.

The hard truth is that you won’t get to the level of success you aspire to if you stay stuck in old ways of thinking and doing. Businesses can only grow and scale to the level their infrastructure will support, and getting to the next level takes real, committed changes in thought and action.

If your business future vision is too tempting to turn down, it’s time to figure out how to get there.

Here are 3 aspects of your business to up-level:


1. Workflow

Maybe there was a time when your client list was so small and your process so simple that you could track everything on a notepad. But that only got you so far.

To successfully and sustainably scale, you need to develop and document clear, repeatable processes that you and your team follow every single time. This ensures that you aren’t relied upon as the only one who knows how the workflow functions and that your team correctly provides your company’s services for every client, every time.

2. Workforce

Try as you might, you can’t do it all, if you want your business to grow. And your business can only be as successful as the talent you hire. So hire well! Get the right people in the right roles, then focus on training and development. With a solid system for effective training, your team members will have a clear understanding of their role and accountabilities, and the company’s goals.

Don’t overlook one important part of cultivating a strong workforce: motivation. If you think your employees are motivated by money, look deeper. Think about what motivates you, for example. Is it just money? Couldn’t you get a job doing something else that would pay you more? Probably. But you don’t, because you’re ultimately after something deeper from your work.

As Daniel Pink suggests, most people are motivated by something internal — the desire to improve lives or create, for example — and not something external like money or risk of ridicule. If you want to build a strong team, learn what motivates each individual and tap into that.


3. Workload

Focus and accountability in your business start with you. Model the behaviors you expect from your employees. Be realistic about your workload and the workload of your team members, and remember that by doing less, you accomplish more.

Clearly define priorities for the organization as a whole, and ensure that each team member is clear on his or her priorities, with focused, achievable goals. Everything you do should support one of your priorities, and if it doesn’t, time, energy and resources should not be wasted on it.

Implement systems for accountability to ensure follow-through. Make sure that your team members each have an appropriate workload and that they manage it well. It should be clear what each person’s priorities are, and they should have focused, achievable goals.

It’s important that team members have accountability too and are held responsible for their workload. Have systems in place to achieve that and guarantee follow-through. Your clients and partners need to know they can count on your team.

Where to Start

If it seems daunting to focus on these business elements, or you don’t know where to start, don’t complicate it!  

Simply observe, ask questions and listen. When you slow down to do these things and open your eyes, ears and mind, you might be surprised at what you learn.

  • Talk to team members: Find out what causes them headaches and what solutions they have to overcome these frustrations.


  • Ask for feedback from clients/vendors/partners: What would they like to see done differently?


  • Evaluate where your inefficiencies are what needs improvement: Look at departments, projects and tasks. What’s inefficient or ineffective and could be improved?


It can be hard to ask for feedback from people close to you or your business, and it can be even harder for them to give you an honest take on what they see and experience though. That’s why it’s smart to reach beyond your circle for advice and bring in someone from the outside get an expert outside perspective.

When you bring in someone with an outside perspective to put fresh eyes on your business, you get the benefit of an unbiased set of eyes to help you see things differently. Our consultants at Kleriti Business Solutions can help you uncover and recognize new opportunities, and and shift your thinking and ways of acting. An expert outside opinion can be a welcome voice of reason and help you implement real change to realize the next level of success that you dream about.


Where do you see your business in five years? What’s holding you back from getting there? Tell us in the comments below!